Bilal Iqbal Mian
Phone: +92 321 443 2292
Taught Area: Business Development, B2B Marketing, Strategic Marketing Management, Decision Making, Disaster Management, Emotional Intelligence, Finance, Management, Marketing, Leadership, Personal Development, Professional Ethics, Pricing Strategies, Stress Management
Key Skills
• Awarded experience of 10 years in Management and Leadership in Marketing, Sales, Customer Services and Administration
• Knowledge of Retail & Wholesale business in FMCG, Gold & Jewellery and Financial Services, gained in Pakistan & Europe
• Knowledge of European Banking Operations, Islamic Finance and Global Financial Markets (Treasury)
• Best at 2IC level. Excellent team player & trainer. Ready to take initiative. Ability to multi-task. Good communication skills
• Ability to work in pressured environment and motivated by deadlines with a 'can-do' approach and determination to successfully execute
• Sufficient PC skills and IT knowledge with variety of software packages and hardware awareness
• Conscientious, energetic and friendly working attitude with a sense of humour
Employment History
At Present:
Visiting Faculty Member at Imperial College of Business Studies, Lahore
Visiting Faculty Member at University of Education, Lahore
Wealth Manager in BankIslami Pakistan, since September 2008
Role:
• Hiring, Training and Managing teams of Marketing & Sales Staff for both liabilities and Assets
• Business-to-Business Sales & Marketing and Customer Services & Support for a variety of clientele. Managing Day to day sales activity i.e. Acquirement and Retention of business through one to one meetings & presentations
• Leading the sales team to achieve assigned targets with deadlines
• Orientation & Training of new employees in joint sessions
• Interpreting complex financial products to clientele. Marketing activities e.g. Business Conventions, Seminars & Cultural Events and Group Presentations
General Manager in ARY Cash & Carry Private Limited [1st September 2005 – 20th September 2008]
Role:
• In charge and responsible for total store management including Operations, Marketing, Sales, personnel, controllable expenses, margins, prices, stock management, product ranges, layouts, profits, promotion and execution at various levels
• Overall management & training of departmental store/supermarket business, leading a team of more than 90 individuals in various avenues of the business including Floor Management, Procurement, Finance, Warehouse, Sales & Marketing, Loyalty Cards Division and Customer Services & Support
• Designing and implementing evaluation system in order to measure staff's performance in relation to KPI's
• Marketing of Sahulat Card (A loyalty cum debit card)
• Organization & Marketing of National events like Waahdi Shopping Festival
Achievements:
Restructuring in all departments. Construction, introduction, implementation and compliance of improved procedures, resulting great deal of improvement in all aspects that saves time & efforts and brings along more secure & swift procedures; hence uplifting the quality of work.
Achieved highest ever growth in average daily sales of super market (60% Nov 2005 –Sep 2006)
Successful launches of ARY's Sahulat Card
Awarded for marketing and organizing ARY's Waahdi Shopping festival
Business Development Manager/Sales & Service Advisor in Islamic Bank of Britain, covered London & Greater London; and part of the team at Edgware Road London (flagship) branch. (Includes the period before the official launch of the bank) [06th June 2004 – 31st August 2005]
Role:
• Active part of the team establishing the new IBB branches in London, providing on-job training of various Branch Roles for new staff including systems & procedures and customer care using variety of software
• Business-to-Business Sales & Marketing Customer Services & Support for multicultural clientele. Day to day sales activity i.e. new customers establishing through one to one meetings & presentations
• General Marketing activities including Business Conventions, Seminars & Cultural Events and Group Presentations,
• Interpreting complex financial products to clientele
• Working in allegiance to strict FSA regulations. Supervising new customer set-up procedures ensuring all regulatory requirements are met. Creating new documents adhering new procedures
• ATM maintenance. Fire Marshal & First-Aide for the Branch. Liaison within and outside organization
Manager in ARY Group in the Jewellery section ARY Jewellers UK Limited. In charge of the sales showroom in Wembley, London [26th October 2002 – 06th June 2004]
Role:
• Overall Management of the ARY's largest Jewellery outlet in Europe
• National Marketing of Gold products including ornamental jewellery and fine gold bars at UK's national press, radio and TV coverage. Marketing Presentations for wholesale and retail customers. Reporting & Research of sales & marketing including jewellery fashion trends and prices, Asian Wedding Exhibitions
• Leading and Managing a sales team of 6, including professional development through performance management, recruitment and compensation levels
• Sales of ARY Gold products including 24ct, 22ct, 18 ct and Diamond Jewellery and 24ct Fine Gold bars, at both retail and wholesale levels. Customer Support Services for multi cultural clientele
Working as Customer Administrator in Abbey National Bank, (Head Office) Clearing Centre, Prescott Street, London [4th September 2001 – 25th October 2002]
Role:
• A member of Central Resource Group team – working in different departments within Clearing Centre fulfilling time to time needs. Various roles in departments like Centralized Unpaids, In-Clearing, Clearing Accounts, Central Microfilming & Microfiche Unit, BACS & CHAPS
• Working in several software environments according to the departmental requirements
• Ensuring the maintenance of APACS (Association for Payment Clearing Services) service level codes and work within ISO9000 requirements
Marketing Manager (at point of leaving after 3 promotions in 30 months) Harvest Topworth International, Lahore Office (The largest Foreign Exchange and Stock Brokerage in Pakistan) [1st March 1999 – 30th June 2001]
Role:
• Management of a client base of approximately 80 individuals with an average account size of $30,000
• Research and charting of FX rates (mostly on Reuters' RTA) for EUR, CHF, GBP and JPY against USD
• Management of 50 people, including professional development, recruitment and compensation levels
• National Marketing of FX and Equity cash and credit products including national press and radio coverage
• Organisation of Marketing Presentations and social events for prospective clients
• Sales of Foreign Exchange and Equity of a 25M USD equivalent (average) per month
• Customer Support Services for visiting clients
• Worked from the very start of Lahore Office and took part in making it a success
Training and Education
o Management Training (ARY UK 2002 & ARY PK 2005, IBB UK 2005, HTW 2001)
o Marketing, Merchandizing and Customer Services trainings (with Consultant Ex-Management of Barclays, UK)
o Group Security (Fraud and Money Laundering prevention)
o Banking Code of Practice (Abbey 2001, BIP 2004 UK)
o Data Protection Act (Abbey 2001, BIP 2004 UK)
o Disability act (Abbey 2001, BIP 2004 UK)
o ATM maintenance (hardware, software and replenishment) from Wincor Nixdorf UK
o Principles of Islamic Finance (revised with Mufti Irshad Ahmed Aijaz at BIP)
Master Degree in Economics, from Bahauddin Zakariya University (Pakistan) 1998
Bachelor Degree (Economics & Statistics as major subjects) from Bahauddin Zakariya University (Pakistan) 1995
Member College Debating Society 1993-97
Leader of the House in All Pakistan Debating Competition at Government College Sahiwal 1997, First Position in Divisional Golden Jubilee Speech Competition 1997
Had been Member University & City Blood Donors' Societies
Had been Student Representative District Anti Narcotics Committee 1995-97
Company Commander in National Cadet Corps
Election Campaign for a candidate of Pakistani Parliament Membership 1997
Rotaract Club (Rotary International) 1992 - 2001: Several Senior positions held and awards won at National (Director International Services), Regional (Zonal Rotaract Representative) and Local levels (President, Secretary and other offices). Founder Editor for 'Rotaractive' Monthly Newsletter of Rotaract Club.
Labels: B2B Marketing, Business Development, Disaster Management
